Frequently Asked Questions (FAQs)
Technical Support
You can request remote assistance by providing a detailed description of your issue on our support portal or by contacting our helpdesk directly using our email or phone number
In most cases, a small remote support tool may need to be downloaded temporarily to facilitate the remote assistance session.
Please provide your contact details, a brief description of the issue, and any relevant error messages. Additionally, it’s helpful to note the type of device and operating system you are using.
Yes, our remote helpdesk support is available 24/7 to address your IT concerns at any time, day or night.
We can address a wide range of issues, including software troubleshooting, system configuration, connectivity problems, and more, all remotely.
The resolution time varies depending on the complexity of the issue. Our goal is to address and resolve your concerns as efficiently as possible.
If the issue cannot be resolved remotely, we will guide you on the next steps, which may include onsite support or further diagnostic measures.
Courses
We offer Microsoft Office packages, WordPress basics, Research tools such as Mendeley and Endnote.
- Go to the general page at: Online Courses
- Select the course you are interested in by clicking on the read more button.
- On the course page, click on the enroll tab and proceed with the instructions given on the page.
Upon successful completion of the course, you shall receive a certificate.
Since the courses are practical, you shall be taught and led by an instructor.
To take our online courses, you will need the following:
- A Computer or Mobile Device: A desktop, laptop, or tablet with internet access. We recommend using a computer for the best learning experience.
- Operating System: Windows 10 or later, macOS, or any updated mobile operating system (iOS/Android).
- Internet Connection: A stable internet connection (minimum 3 Mbps) for streaming course videos and participating in live sessions, if applicable.
- Web Browser: The latest version of Google Chrome, Mozilla Firefox, Safari, or Microsoft Edge for optimal compatibility.
- Audio & Video: Speakers or headphones for audio, and a webcam if you’re participating in interactive or live sessions.
Note: Ensure your system meets these requirements for an uninterrupted learning experience. If you have any technical issues, our support team is available to help!
The course material shall be shared with all students online through email addresses, and other means available.
The classes shall take at least 1 hour.
Yes, a practical assignment shall be given to test your skills and knowledge acquired from the course.